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Don't switch to Teksavvy

After learning that I actually have a choice when it comes to Cable Internet besides Rogers, I decided to switch over to Teksavvy two weeks ago. As it turns out, out of the two weeks, I was kept offline for 10 days. Now I regret switching over dearly!
Having to live offline was bad enough, the support I was given by Teksavvy was even worse. As soon as I went offline, I made a call to their technical support line. I was told since it was weekend on Saturday morning, someone would be sent over to look into my issue on Monday after 5PM. I was still offline till Tuesday when I got a call from Teksavvy telling me that they cannot make it on Monday and they can only send their support staff on SATURDAY after 5!! Having no choice, I agreed and despite having pre-arranged plans on my Saturday evening, I had to stay home for 3 hours waiting for a support guy to show up. As it turns out, no one came knocking in my door till 9PM and then I decided to call again. Now their story got interesting and they say they have no idea why no one was at my door but they now say my request was escalated but  still cannot tell when my Internet will come back!

Bottom line: if you are thinking of switching from the big bad ISPs to the little guys, think again!

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